Support

Help from the people who build OutSmart.

Ask the assistant, send us a message, or ask for a call back. Here is how each one works, so you can choose the one that fits what is happening.

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Support

Three ways
to get help.

All three work from inside OutSmart. Choose the one that fits what you need, and a person who knows the software will help you.

Support comes from the people who build OutSmart. The person who helps you knows the software well, and can pass a problem straight to the developers when something needs fixing.

The Get Support form with the three urgency levels, General, Moderately important and Urgent, and what Urgent means

Ask the assistant

It knows the whole product guide and can answer most questions straight away, at any hour.

Send us a message

Not urgent? Send it from inside OutSmart and our team will reply.

Ask for a call back

Have an urgent problem? Mark it urgent, leave your number, and it notifies the people who can help you. We call you back ASAP.

How each option works

Ask the assistant

Click Ask OutSmart inside the software and type your question. The assistant answers from the product guide, at any hour, and points you to the right article if you want to read more.

Send us a message

From the same panel, choose Get Support, describe what you need and pick how urgent it is. Your message comes straight to our team, and we reply.

Ask for a call back

Have an urgent problem, for example you cannot log in or cannot chart while patients are waiting? Mark it urgent and leave your number. It notifies the people who can help you, and we call you back ASAP.

Book a time with us

If you would rather talk something through at a set time, such as learning a part of OutSmart you have not used yet, book a training session.

What else is there when you need it

The product guide

A full written guide to every part of OutSmart, kept current as the software changes. Free to read, no login needed.

The in-app assistant

Ask a question from inside OutSmart and get an answer drawn from that same guide, without switching windows.

Onboarding and migration

If you are moving from another system, we plan the move with you and help bring your data across.

See how OutSmart would work in your clinic.

Book a demo and we will walk you through the parts that matter most to you.

Book a demo See everything it does